1. Introduction
Deck Builders Tauranga (“we”, “our”, or “us”) is committed to protecting the privacy of our customers, website visitors, and anyone who interacts with our business. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
By using our website at deckbuilderstauranga.co.nz, contacting us via phone or email, or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our website or services.
2. Who We Are
Deck Builders Tauranga is a professional deck construction and outdoor living company based in Tauranga, New Zealand. We design, build, and install timber and composite decks, pergolas, fences, and outdoor structures for residential and commercial clients in the Bay of Plenty region.
Contact Details:
3. Information We Collect
We may collect the following types of personal information from you:
3.1 Information You Provide Directly
3.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
3.3 Information from Third Parties
We may receive information about you from third-party platforms such as Google, Facebook, or other advertising and review networks, if you have interacted with our business through those channels.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
We will not use your information for any purpose that is incompatible with the reasons it was collected without first obtaining your consent.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in running our business, such as:
These parties are required to keep your information confidential and may only use it for the specific services they provide to us.
5.2 Legal Requirements
We may disclose your information if required to do so by law, regulation, court order, or government authority, or where we believe disclosure is necessary to protect the rights, property, or safety of Deck Builders Tauranga, our clients, or others.
5.3 Business Transfers
In the event that our business is sold, merged, or transferred, your personal information may be part of the assets transferred. We will notify you in advance if this occurs.
6. Data Storage and Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.
Your information may be stored on secure servers located in New Zealand or overseas (such as cloud-based platforms). Where data is stored overseas, we take reasonable steps to ensure that the receiving party provides comparable privacy protections.
While we take all reasonable precautions, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee the absolute security of your information.
7. Retention of Information
We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. This includes:
When personal information is no longer needed, we will securely delete or anonymise it.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device.
8.1 Types of Cookies We Use
8.2 Managing Cookies
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
9. Your Rights Under the New Zealand Privacy Act 2020
Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:
To exercise any of these rights, please contact us at info@deckbuilderstauranga.co.nz. We will respond to your request within 20 working days, as required by law.
10. Marketing Communications
We may send you promotional content about our services, special offers, or project inspiration by email or other channels, where you have opted in or where permitted under the Unsolicited Electronic Messages Act 2007.
You can unsubscribe from marketing communications at any time by:
Please note that even after unsubscribing from marketing emails, we may still contact you with transactional or service-related messages necessary to fulfil your project or legal obligations.
11. Third-Party Websites and Links
Our website may contain links to external websites or platforms (such as Google Maps, Facebook, or trade directories). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external websites you visit.
12. Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take steps to delete it.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this document and, where appropriate, notify you by email or by posting a notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Complaints and the Privacy Commissioner
If you have a concern or complaint about how we have handled your personal information, please contact us first so we have the opportunity to resolve the matter:
If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the New Zealand Privacy Commissioner:
15. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
Deck Builders Tauranga
